Shipping Policy

Last Updated: October 15, 2026

Thank you for shopping with The OnTiltBoys.

Order Processing

All products are made to order. Please allow approximately 3–10 business days for your order to be produced and processed before shipping.

Processing time is separate from shipping/transit time.

During holidays, new product launches, periods of high order volume, or other circumstances affecting production, processing times may vary.

Domestic Shipping

Once your order has been processed and shipped, most domestic orders arrive within approximately 3–10 business days, depending on the carrier, destination, and shipping method.

Delivery dates and shipping times are estimates and are not guaranteed.

International Shipping

International delivery times vary depending on the destination, carrier, and customs processing.

International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country. Unless otherwise stated at checkout, these charges are the responsibility of the customer.

Customs processing may also result in additional delivery delays.

Order Tracking

You will receive an email with tracking information once your order has shipped.

Please allow time for tracking information to update after a shipping label is created and the package is received and scanned by the carrier.

If your order contains multiple products, you may receive more than one tracking number.

Incorrect, Incomplete, or Unverified Addresses

Customers are responsible for providing a complete, accurate, and deliverable shipping address at checkout.

Please carefully review your shipping information before completing your purchase.

If you notice an error in your shipping address after placing an order, contact us as soon as possible at support@ontiltboys.shop.

Because our products are made to order and may enter production or fulfillment shortly after purchase, we cannot guarantee that a shipping address can be changed after an order has been placed.

The OnTiltBoys is not responsible for delivery failures resulting from an incorrect, incomplete, outdated, unverified, or otherwise undeliverable address provided by the customer.

Returned-to-Sender Packages

If a package is returned to sender because of an incorrect, incomplete, unverified, outdated, or otherwise undeliverable shipping address provided by the customer, we will make a reasonable effort to assist with locating the returned package and, when possible, arranging reshipment.

Because returned packages may be sent to a third-party fulfillment facility, we cannot guarantee that a returned package can be recovered or reshipped.

If reshipment is available, the customer may be responsible for additional shipping, handling, or fulfillment costs required to send the order again.

An order is not automatically eligible for a refund or replacement solely because it was returned to sender due to incorrect, incomplete, unverified, outdated, or otherwise undeliverable shipping information provided by the customer.

Returned-to-sender orders and related refund or replacement requests are also subject to our Return and Refund Policy.

Multiple Shipments

Some orders may arrive in separate packages depending on the products ordered and the fulfillment location.

This means products from the same order may arrive on different days, and you may receive multiple tracking numbers for a single order.

Receiving one package does not necessarily mean the remainder of your order has been lost or omitted.

Shipping Delays

Once an order has been transferred to the shipping carrier, delivery is largely outside of our direct control.

Delivery may be affected by circumstances such as:

• Carrier delays or service disruptions
• Weather events
• Holidays or periods of high shipping volume
• Customs processing
• Incorrect or incomplete shipping information
• Other circumstances outside of our reasonable control

We cannot guarantee carrier delivery dates or be responsible for delays caused by circumstances outside of our reasonable control.

If you experience a shipping issue, please contact us and we will make a reasonable effort to assist you.

Lost or Missing Packages

If tracking indicates that your package is still in transit but appears to be significantly delayed or potentially lost, please contact us at support@ontiltboys.shop with your order number.

We will make a reasonable effort to assist you in reviewing the tracking information and determining what options may be available.

Packages Marked as Delivered

If tracking shows that your package was delivered but you cannot locate it, please first:

• Verify that the shipping address on your order is correct.
• Check around the delivery location.
• Check with members of your household or anyone else who may have accepted the package.
• Check with neighbors when appropriate.
• Contact the shipping carrier for additional delivery information.

If you are still unable to locate the package, contact us at support@ontiltboys.shop with your order number and we will make a reasonable effort to assist you.

Contact Us

For questions regarding your order, shipping, tracking, or this Shipping Policy, please contact:

The OnTiltBoys
Email: support@ontiltboys.shop

The OnTiltBoys merchandise store is operated and managed by JK Collective Enterprises, LLC on behalf of The OnTiltBoys.

We will respond to customer inquiries as quickly as reasonably possible.