Return & Refund Policy

Last Updated: October 15, 2026

Thank you for shopping with The OnTiltBoys.

Our merchandise is made to order specifically for each customer. Because production may begin shortly after an order is placed, please carefully review your items, sizes, shipping address, and other order information before completing your purchase.

Returns and Exchanges

Because our products are made to order, we generally do not accept returns or exchanges for:

• Incorrect size selection made by the customer
• Buyer's remorse
• Accidental purchases
• Change of mind
• Normal wear and tear

Please review the product description and available sizing information carefully before placing your order.

Damaged, Defective, or Incorrect Items

If your order arrives damaged or defective, or you receive an incorrect item, please contact us within 7 days of delivery.

Please include:

• Your order number
• A description of the issue
• Clear photos of the product and, when applicable, the packaging

After reviewing the issue, we may provide an appropriate resolution, which may include:

• A replacement item
• Store credit
• A refund

The appropriate resolution will depend on the circumstances of the order and issue.

Order Cancellations and Changes

Because our merchandise is made to order and orders may enter production shortly after they are placed, we cannot guarantee that an order can be canceled or modified after purchase.

If you need to request a cancellation or change, please contact us as soon as possible at support@ontiltboys.shop.

We will make a reasonable effort to accommodate your request if production or fulfillment has not yet begun. Once an order has entered production or fulfillment, it cannot be canceled or modified.

Shipping Addresses

Customers are responsible for providing a complete, accurate, and deliverable shipping address at checkout.

Please carefully review your shipping address before completing your purchase. Once an order has entered production or fulfillment, we cannot guarantee that the shipping address can be changed.

The OnTiltBoys is not responsible for delivery failures resulting from an incorrect, incomplete, outdated, or otherwise undeliverable address provided by the customer.

Returned-to-Sender Packages

If a package is returned to sender because the customer provided an incorrect, incomplete, unverified, or otherwise undeliverable shipping address, the order is not eligible for a refund solely because it was returned to sender.

We will make a reasonable effort to assist with locating the returned package and, when possible, arranging reshipment. However, because returned packages may be sent back to a third-party fulfillment facility, we cannot guarantee that a returned package can be recovered or reshipped.

If reshipment is available, the customer may be responsible for additional shipping or fulfillment costs associated with sending the order again.

A refund or replacement is not guaranteed when a package is returned because of address information provided incorrectly by the customer.

Other Shipping Issues

The OnTiltBoys is not responsible for shipping or delivery delays caused by circumstances outside of our reasonable control, including:

• Shipping carrier delays
• Weather events
• Customs processing
• Incorrect or incomplete shipping information provided by the customer

If you experience a shipping issue, please contact us and we will make a reasonable effort to assist you.

Contact Us

If you have questions about an order, cancellation, shipping issue, or this Refund Policy, please contact:

The OnTiltBoys
Email: support@ontiltboys.shop

The OnTiltBoys merchandise store is operated and managed by JK Collective Enterprises, LLC on behalf of The OnTiltBoys.

We will respond to customer inquiries as quickly as reasonably possible.