Refund policy

REFUND POLICY

Last Updated: 6/15/26

Thank you for shopping with OnTiltBoys.

All products are made to order specifically for each customer. Because of this, we ask that customers review their order carefully before completing their purchase.

RETURNS AND EXCHANGES

We do not accept returns or exchanges for:

  • Incorrect size selection made by the customer

  • Buyer's remorse

  • Accidental purchases

  • Normal wear and tear

Please review sizing information carefully before placing your order.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

To help us resolve the issue, please include:

  • Your order number

  • A description of the issue

  • Clear photos of the product and packaging

Upon review, we may offer:

  • A replacement item

  • A store credit

  • A refund, at our discretion

ORDER CANCELLATIONS

Orders may be canceled within 12 hours of purchase. Once production has begun, orders cannot be canceled or modified.

SHIPPING ISSUES

OnTiltBoys is not responsible for delays caused by:

  • Shipping carriers

  • Weather events

  • Customs processing

  • Incorrect shipping information provided by the customer

CONTACT US

For questions regarding your order, please contact:

Email: support@ontiltboys.shop

Business Name: The OnTiltBoys

We will respond to all customer inquiries as quickly as possible.